At Leather and Kids, we want you to be satisfied with every purchase, whether it’s a leather product or a kids’ item. If something isn’t right with your order, this page explains how our return and refund process works.1. Reporting WindowAny issue with your order — including damaged, defective, or incorrect items — must be reported to us within 24 hours of delivery. Reports received after this 24-hour window will not be eligible for return, exchange, or refund. We recommend checking your order as soon as it arrives to avoid missing this timeframe.2. Eligibility for ReturnTo be eligible for a return, the following conditions must be met:
  • The issue is reported within 24 hours of delivery.
  • The item is unused, unworn, and in its original condition.
  • The item is returned with all original packaging, tags, and accessories.
  • The item is not part of a non-returnable category (see Section 6).
3. How to Report an IssueTo report a damaged, defective, or incorrect item, please contact our support team within 24 hours of delivery through the contact details listed on our website. Include your order number and, where possible, photos or a video of the item showing the issue. This helps us process your request faster.4. Return ProcessOnce your report is received within the 24-hour window, our team will review the details and guide you through the next steps. If the return is approved, you will be informed how and where to send the item back, or whether a pickup will be arranged.5. RefundsOnce the returned item is received and inspected, we will notify you of the outcome. If approved:
  • Refunds will be processed to the original payment method, or as otherwise agreed.
  • For Cash on Delivery orders, refunds will be processed through the method communicated by our support team.
  • Refund processing may take a few business days depending on the payment method.
6. Non-Returnable ItemsSome items may not be eligible for return due to hygiene or usage reasons, including but not limited to used or worn products, and items without original packaging. If you’re unsure whether your item qualifies, please contact our support team before initiating a return.7. ExchangesIf you’d prefer an exchange instead of a refund, let our support team know when reporting the issue within the 24-hour window, and we’ll check availability of the replacement item.8. Important Notes
  • The 24-hour reporting window starts from the time the order is marked as delivered.
  • Claims made after 24 hours, regardless of the reason, cannot be processed.
  • Leather and Kids reserves the right to reject a return request if the reported issue does not match the condition of the item received.
9. Contact UsFor any return or refund request, please reach out within 24 hours of delivery through the contact details listed on our website, and our team will assist you.